Information for Sellers

We hope that we cover most of your queries that you may have regarding how to list your artwork or items on this website, what the costs are, what you can expect when we list an auction and how and when you get paid.  We are happy to take your call / emails should you have any questions that are not covered in these FAQs.

We prefer all submissions to us to be done via an online entry form which is available at the bottom of each website page on this website under the heading “For Artists & Sellers”.

On completion of the online entry form you will be redirected to a page where you will be given the banking details should we be charging an admin fee (details will be provided on the form.)

Entry fees will depend upon the type of auction held. The amount will be stated here when an auction is due to be held. All payments have to be made via EFT only.

 

Yes. This commission will vary depending upon specific circumstances. This information will be made available prior to a planned auction.

All images must be a minimum of 1200 pixels wide and of high quality. Maximum upload is 5MB.  We will not accept badly cropped photographs, photographs with glare, or bad quality photographs.

Yes you can.We will present both framed and unframed images for your artwork.In fact it is best if you do include an image that shows the frame.

Measure the artwork listing height then width in centimeters. If the item is in a frame, provide the overall dimensions of the frame as well.

As a general rule this behaviour is unacceptable. If such an event should occur all artwork from that artist will be removed forthwith.

We would prefer that you do not pull the item prior to the start of the auction.
Once bidding on the item has commenced it cannot be withdrawn.
We will not accept a replacement nor will you be refunded for your entry.

We would love to give visitors to our website a new experience each time we hold an auction, therefore we recommend that new works of art is submitted. However if you are submitting works of art regularly we would suggest that you stagger the same entries over a number of auctions.

You are strongly advised to visit the website as often as possible so as to follow the progress of your artworks. You can easily see if there are bids and what the amounts of the bids are.

There are three categories for shipping.

  1. Buyers Pickup:  Wrap the artwork so that it can be safely transported in the hands of the buyer.
  2. Courier within South Africa: Wrap the artwork so that it can withstand rough handling by couriers.  Mark as fragile
  3. International Courier: These artworks require substantial packaging.  Mark as fragile.

When artworks are delivered to Noordhoek Auctioneers they must be marked with:

  • Your Name
  • Title of Your Artwork
  • SKU number which is on the website under your artwork.

Here are some external links to guide you.
You Tube
Wrapping Your Artwork

  1. As soon as you see bids appearing on your artwork get ready to have it wrapped for shipping.
  2. Noordhoek Auctioneers will communicate with you via a Whatsapp Group called Noordhoek Auctioneers Notifications.  Other important messages will be distributed in this way. (This can be within hours of the close of the auction.)
  3. Deliver your artworks to Noordhoek Auctioneers within 2 days of confirmation of purchase.

Noordhoek Auctioneers can make special arrangements to have your artwork collected by a courier for delivery to the buyer.

The buyer is charged for shipping. This cost is an added cost at checkout to the buyer.

Noordhoek Auctioneers will not accept any damaged artwork.  No buyer would be happy receiving anything that is not perfect.
The buyer will be informed and refunded.
Any expenses incurred are for the liability of the artist.

The artist.
The greatest risk of damage or loss is during shipping.  Therefore the way you have wrapped your painting is of the greatest importance.

Noordhoek Auctioneers can only accept responsibility for artworks that are in their hands.  We do not accept responsibility for damage during shipping.

Noordhoek Auctioneers do not insure artworks at this stage.

Noordhoek Auctioneers protects the online privacy of buyers.  We do not disclose the buyers identity or details.
(There is nothing to stop the artist from including a letter of introduction or CV when the artwork is wrapped. The buyer is therefore left free to communicate if they so wish. A certificate of authentication is also a good idea.)

We have a WhatsApp group where we send out important information before, during and after the auction.  If you are not on that group, please make contact with us immediately so that you can be added.
Should you need information that is not available via this notification method, nor from these FAQs then you are welcome to email us.

Should you not be available via WhatsApp please contact us via email.

 

When the buyer pays and receives their product/artwork, we will make payment to you; this generally will take two to three weeks.

We have not had this happen and if we notice no immediate payment after the auction closes we try our best to chase the buyers as best we can.