FREQUENTLY ASKED QUESTIONS

Please read our FAQ before sending us a message.

What are the delivery charges?

Local shipping rates range between R235 and R335 related to size of items.

International Shipping is billed at R2,000.00 per item.
Should the shipping fee be in excess of the amount charged, we will request the balance prior to shipping the item.

Items bought may be collected from our offices.

Which payment methods are accepted?

We accept direct bank transfer (EFT), Yoko debit and credit card payment and Payfast EFT.

What happens after I win the bid?

You will receive an email informing you of your winning bid; at that stage you need to add your wins to the cart and make your payment either via direct EFT or credit/debit card. Shipping will take place within 10 days from payment/proof of payment.

How secure is your online shop?

Payments are made offsite through Yoco and Payfast gateways and if you choose direct EFT through your personal bank.

How long will delivery take?

We ship as soon as we receive your payment; shipping times will depend upon the destination. If you live locally you are welcome to collect.

What is proxy and straight bidding?

Proxy Bidding (aka maximum amount)
Bid up to this amount.

The goal of proxy (maximum) bidding is for you to win the auction item at the lowest possible price by placing bids on your behalf at the lowest possible increments up to a maximum amount you set. Simply enter the highest amount you are willing to pay and the system will bid for you as prompted by other bids.  You will be notified by email if your maximum bid is outbid.

You can always increase your proxy (maximum) bid, even when you are the leading bidder.

Note: Bidders are allowed to bid any amount as long as it is higher than the current minimum bid, so there are times when the leading bid may appear to be “off-increment”, but is still a valid bid.

Example:  An item’s leading bid is R25.00, and the bid increment is R5.00. If we are running a proxy bidding auction and you enter a maximum bid of R50.00, and there is not another maximum bid, you become the high bidder and the leading bid reads R30.00.

 

Straight Bidding
Bid an exact amount

A straight bid will be applied immediately at the exact amount the bidder specifies. It will become the new leading bid unless another bidder has an existing higher bid. As the auction continues, you will be notified by email if you are outbid.

Example: If the current high bid is R10.00, and you enter a straight bid of R150.00, and there is no existing higher bid, you become the current leading bidder at R150.

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